In this first episode of Kissing a Cactus, I share a personal story with you about how I discovered the power of listening.
You will also learn what I mean by 'corporate deafness', and how brands can become listening brands.
A listening mindset will help teams become listening teams and it will help you take your listening skills to the next level and become a listening leader.
If you are motivated to listen to the voice of the customer to build extraordinary customer experiences and work towards long-term sustainable customer relationships, you will be inspired by this episode of Kissing a Cactus.
#CustomerExperience #CX #VoiceoftheCustomer #VoC #ListeningMindset #ListeningLeadership